If you have any questions during the checkout process, please contact us at mavelaceusa@gmail.com. We are happy to help!
I did not receive my confirmation email. What can I do?
Most of the times this happens because our customers have accidentally entered a wrong email address. Throughout the process we send 2 to 3 emails, including an order confirmation, a fulfillment notice, and a shipping notice if tracking is available. Please make sure to always check the spam folder if you did not receive the confirmation email.
If you believe you may have entered an incorrect email address please contact us at mavelaceusa@gmail.com and we will fix it for you.
What are your payment options?
We accept all major credit cards, Shop Pay and PayPal, and our checkout system is 100% secure. You can shop with confidence.
How much does shipping cost?
Tracked shipping is $3.94 to the United States, the United Kingdom, Australia and New Zealand, and $5.86 everywhere else we ship. Orders over $50 ship free.
How can I track my order?
A tracking number will be provided to you in your Shipping Confirmation email.
When can I expect to receive my shipment?
All orders are processed in up to 72 hours. Delivery takes 7 to 12 business days from the day your order ships.
United States, United Kingdom, Australia, New Zealand
- 7 to 12 business days ($3.94 USD, free over $50)
Everywhere else
- 7 to 12 business days ($5.86 USD, free over $50)
How can I cancel an order?
You can request order cancellation within 2 hours of placing it. After this time, our system processes it so you will have to wait to receive it and return it to get your money back.
Do you offer free delivery / shipping?
We offer free shipping on orders over $50. Free shipping is applied automatically at checkout, no code required!
What can I do if there are missing or incorrect items when my order arrives?
For missing or wrongly shipped items, please contact us at mavelaceusa@gmail.com. Please quote your transaction reference number (order number) and provide us with proof, a picture of the incorrect items will suffice (max 1MB image size). We will be more than happy to reship the correct items with no extra cost and we will not ask for you to return the item that was wrongly sent! You may keep it as a gift from us.
What can I do if my package gets lost?
Please contact our Customer Care department to inform us that you did not receive the package. After we will contact the courier company to make sure the package is lost, we will refund your money or resend the items.
Which countries do you ship to?
We ship to the United States, the United Kingdom, Australia, New Zealand, Canada, the European Union and most other countries. If your country does not appear at checkout, write to us at mavelaceusa@gmail.com.
How can I change my shipping address?
Change of address is allowed no later than 2 hours after placing an order. You can contact us at mavelaceusa@gmail.com to update your info.
Do you offer free samples?
We do not offer free samples at this time.
Is my personal information kept private?
Any information that you share with us is private and confidential. At no point will we share, rent or sell your personal information without your consent, except as required by law.
Contact us
If you have any questions that are not on this page, please contact us at mavelaceusa@gmail.com we will promptly get back to you.